--- title: "Wacom installation problem on Mac" id: "3657" type: "post" slug: "wacom-installation-problem-on-mac" published_at: "2015-05-02T23:23:53+00:00" modified_at: "2015-05-07T00:00:12+00:00" url: "https://www.jfpoulin.com/blog/2015/05/02/wacom-installation-problem-on-mac/" markdown_url: "https://www.jfpoulin.com/blog/2015/05/02/wacom-installation-problem-on-mac.md" excerpt: "Step 1 I just bought an Intuos tablet from Wacom. Here is my basic settings After multiple attempt to instal the recommended driver I still have…" taxonomy_category: - "Dessins et BD" --- [← Accueil](https://www.jfpoulin.com/) **Step 1 I just bought an Intuos tablet from [Wacom](http://www.%20Wacom.com) .** **Here is my basic settings** [https://www.jfpoulin.com/wordpress/wp-content/uploads/2015/05/Capture-d%E2%80%99%C3%A9cran-2015-05-06-%C3%A0-19.53.421.png](https://www.jfpoulin.com/wordpress/wp-content/uploads/2015/05/Capture-d%E2%80%99%C3%A9cran-2015-05-06-%C3%A0-19.53.421.png) After multiple attempt to instal the recommended driver I still have the same problem. I’m posting this because I discover At least one more person at this point that has the same problem… For me now this is the screens I get with no more options. I am waiting for support from Wacom to tell me more that I did already. From Wacom I got the following email: *Dear Jean-Francois,* *Thank you for contacting Wacom Customer Care.* *Open your Applications folder and locate any Tablet or Wacom Tablet folders you have* *Use the Utility in each of these folders and click ‘Remove’ under ‘Tablet Software’* *Once the software is removed, restart the computer* *Once this is complete, download and install the latest 6.3.11 driver from:* *http://cdn.wacom.com/u/productsupport/drivers/mac/professional/WacomTablet_6.3.11-3a.dmg* *As always, make sure your tablet is connected directly to your computer. Avoid using USB hubs, keyboard/monitor ports, or docking stations with the tablets, as they can cause inconsistent behavior.* Here is a screenshot of the screen I get in the preferences… [https://www.jfpoulin.com/wordpress/wp-content/uploads/2015/05/Capture-d%E2%80%99%C3%A9cran-2015-05-02-%C3%A0-07.55.10.png](https://www.jfpoulin.com/wordpress/wp-content/uploads/2015/05/Capture-d%E2%80%99%C3%A9cran-2015-05-02-%C3%A0-07.55.10.png) **Step 2 (Fast service from Wacom at this point… happy I am) Monday (May 4, 2015)** Ok got this good answer from Wacom.. Getting there because at least this step allowed me to make the tablet work *Thank you for your email.* *Go to Applications > Utilities > Activity Monitor to see if there is any process running named TabletDriver or WacomTabletDriver If there’s nothing running, proceed with the workaround. If there are drivers running, stop them.* *Close out of Activity Monitor and go to MacintoshHD (or whatever the customer named their harddisk) > Library > Application Support > Tablet* *From in there, there may be a Wacomtabletdriver folder containing a Wacomtabletdriver file This folder should not be present in the current driver. Insetad, the ‘Tablet’ folder should contain the ‘Wacomtabletdriver’ file itself!* *Move the Wacomtabletdriver file outside of that folder and onto the parent ‘Tablet’ folder* *Delete the Wacomtabletdriver folder and double click the Wacomtabletdriver file to start the driver* *Go back to System Prefs > Wacom Tablet & check if the “Problem with tablet driver” error has disappeared* So all good after reinstalling the driver the tablet started working But the preference are still inactive and here is still the screen I get in the preference.. Here is the new screenshow for the preferences Its better but still not working… [https://www.jfpoulin.com/wordpress/wp-content/uploads/2015/05/Capture-d%E2%80%99%C3%A9cran-2015-05-04-%C3%A0-20.20.40.png](https://www.jfpoulin.com/wordpress/wp-content/uploads/2015/05/Capture-d%E2%80%99%C3%A9cran-2015-05-04-%C3%A0-20.20.40.png) **SOLUTION!** Here is the last exchange with the gentleman at Wacom Very patient he was!! *I am sorry to see that you are having issue with your tablet. Kindly redo the following steps:* *Using “Go” access the Application folder > select the Wacom folder > select and run the Wacom File Utility > once open click on the radio button for All Users in the Preferences section at the top > then click the Remove button* *Open your Applications folder and locate any Tablet or Wacom Tablet folders you have* *Use the Utility in each of these folders and click ‘Remove’ under ‘Tablet Software’* **Go to System Preferences and remove the Wacom Preference Pane is it’s still there** *Once the software is removed, restart the computer* *Once this is complete, download and install the driver from:* *[http://cdn.wacom.com/u/productsupport/drivers/mac/professional/WacomTablet_6.3.10w2.dmg](http://cdn.wacom.com/u/productsupport/drivers/mac/professional/WacomTablet_6.3.10w2.dmg)* NOTE : This is a latest driver maybe because my computer is a 5 years old.. but heck if it works!! **Case SOLVED!! I see my preferences!!** [https://www.jfpoulin.com/wordpress/wp-content/uploads/2015/05/Capture-d%E2%80%99%C3%A9cran-2015-05-06-%C3%A0-19.36.15.png](https://www.jfpoulin.com/wordpress/wp-content/uploads/2015/05/Capture-d%E2%80%99%C3%A9cran-2015-05-06-%C3%A0-19.36.15.png) [Retour à l’accueil](https://www.jfpoulin.com/)